FAQs

FAQs

Order & Delivery

When will I receive my order?

We ship worldwide with trusted logistics partners to ensure reliable and timely delivery.

Estimated Delivery Timeframes:

  • United States / Canada / Europe / Asia / Australia: 7–21 business days

  • Other Countries: 10–30 business days

Please note that processing typically takes 0–2 business days, and during holidays or peak periods, it may extend to 3–7 business days.

We’re committed to getting your Fewart products to you as quickly and safely as possible.

How can I track my order?

You’ll receive a shipping confirmation email with your tracking number once your order is dispatched.

To track your order:

  1. Click the tracking link in your confirmation email.

  2. Allow up to 3–7 business days for tracking information to update after shipment.

  3. You can also contact us at support@fewart.com if you need additional tracking assistance.

How much does delivery cost?

  • Free Shipping: Orders over $80 USD

  • Standard Shipping: $4.99 USD for orders below $79.99 USD

Why is my order incomplete?

Some items may ship separately to ensure faster delivery from our nearest fulfillment center.
If you receive only part of your order, rest assured — the remaining items are on their way!

I didn’t receive my order

If your order appears delayed or lost in transit, please reach out to us at support@fewart.com.
Our support team will investigate with our logistics partners and ensure your issue is resolved quickly.

Purchases & Returns

Can I change my order?

Yes — you may request changes to your order as long as it hasn’t entered the “Processing” stage.
Once your order has been packed or shipped, changes can no longer be made.

Can I cancel my order?

Orders can be cancelled within 12 hours of purchase, provided they haven’t shipped yet.
Once shipped, orders are not eligible for cancellation.

Please email support@fewart.com as soon as possible if you wish to cancel your order.

How do I return an item?

We offer a 30-Day Guarantee for all Fewart products.

To qualify for a return:

  • The item must be unused, in original packaging, and in new condition.

  • You must request a return within 30 days of delivery.

  • Returns must include all original accessories and documentation.

Once approved, our team will guide you through the return process and provide the appropriate return address.

My item is defective or not working properly

We stand behind the quality of every Fewart product.
If your item arrives defective or stops functioning properly within 30 days, we’ll replace or refund it free of charge.

Please contact us with:

  • Your order number

  • A clear photo or video showing the defect

We’ll make it right — quickly and hassle-free.

My item is not the right size / type

For accessories or attachments, please refer to our product size guide before purchasing.
If you accidentally ordered the wrong model or part, contact us at support@fewart.com within 7 days of receiving your item.

Please note that used or opened hygiene-related accessories (e.g., beauty rollers, pads, or heads) cannot be returned for safety reasons.

Payment & Security

What payment methods do you accept?

We accept a wide range of secure payment options for your convenience, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay (where available)

  • Shop Pay

All payments are processed securely via encrypted checkout to ensure your data is fully protected.

Is my payment information secure?

Absolutely.
Our website uses SSL encryption (HTTPS) to protect your personal and payment details at all times.
When you see the lock icon in your browser bar, it means your information is transmitted securely.

Your privacy and trust are our top priorities — we never store or share your financial details.

When will my card be charged?

Payment is processed immediately upon placing your order.
If your card authorization fails, no charge will be made.

You’ll receive an email confirmation once your payment has been successfully received and your order is confirmed.

Need more help?

Our customer care team is always here for you.
📧 Email: support@fewart.com
🕓 Response Time: Within 24 hours
💬 Hours: Monday – Friday, 9 AM – 6 PM (GMT-8)

Fewart — Smart Design. Confident You.
We’re here to ensure your experience with every product is effortless, empowering, and satisfying.